FAQ- Industrial Handheld Mobile Computer | OEM & Bulk Questions

Frequently Asked Questions

Find quick answers about our rugged handheld mobile computers, OEM services, bulk pricing and shipping. Can’t see your question? Contact us and get a reply within 12 hours.

What is a handheld mobile computer?

It is an all-in-one rugged device that combines a barcode scanner (1D/2D), RFID/NFC reader, 4G/Wi-Fi and Android OS in a pocket-sized unit. Designed for logistics, warehouse, retail and field-service data capture.

Which operating systems are available?

Standard models ship with Android 11 (GMS certified). Android 9/13 can be supplied for volume orders.

Do you offer OEM/ODM services?

Yes. MOQ 100 pcs for OEM (logo, boot animation, packaging) and 500 pcs for full ODM (hardware & firmware). Average lead-time is 15–20 days.

What is the minimum order quantity (MOQ)?

Standard units: 50 pcs. OEM branding: 100 pcs. ODM new design: 500 pcs. Sample orders (1–5 pcs) are accepted at retail price.

Which certifications do your products hold?

CE, FCC, RoHS, IP65 rated, 1.5 m drop test report, UN38.3 battery certificate. IMEI and GMS IDs are pre-registered for global 4G roaming.

How long is the warranty?

We provide a 12-month free warranty on hardware. Spare parts (screens, batteries, scan engines) are stocked for 5 years. Extended warranty to 36 months is optional.

What barcode symbologies are supported?

1D: UPC/EAN, Code 128, Code 39, Interleaved 2 of 5, etc. 2D: QR, Data Matrix, PDF417, Aztec. Engines from Zebra SE4710, Honeywell N6603 or Newland N1 are optional.

Can the device work with my WMS/ERP software?

Yes. We provide free Android SDK, demo app and technical documentation. The unit appears as a USB-COM or HID keyboard when connected to PC, making integration with SAP, Oracle, NetSuite or any WMS simple.

What is the typical lead time?

Sample: 3–5 days. Bulk 50–500 pcs: 7–15 days. OEM/ODM new order: 35–45 days after deposit. Air/sea door-to-door shipping takes 5–35 days depending on destination.

Which shipping terms do you offer?

EXW Shenzhen (pickup), FOB Shenzhen, CIF/air to your airport, or DDP door-to-door with taxes prepaid. Courier options: DHL, FedEx, UPS, TNT.

How can I pay?

We accept bank transfer (USD/EUR), PayPal, Online order, and 100% LC at sight for orders above USD 200 k. 30 % deposit, 70 % before shipment.

Do you provide free samples for evaluation?

One sample can be offered at retail price (refundable against first bulk order). Freight is on the buyer. Lead-time: 3–5 business days.

Still have questions? Email us at info@leeshion.com or click the chat button below. We reply within 12 hours.